Swinerton Incorporated: September 11, 2012
Swinerton Utilizes HelpSTAR 2012 to Track Warranty Status, Assets and Technical Support Issues
HelpSTAR, a leading pioneer of help desk software, today announced that Swinerton Incorporated, a commercial construction services organization, utilizes HelpSTAR 2012 to expand its service desk to assist in tracking warranty status and asset management for 14 offices across the western United States.
As one of the nation’s top general contractors, Swinerton provides commercial construction and construction management services across a wide range of markets throughout the United States. Established in 1888, the company delivers innovative construction solutions and prides itself on outstanding customer service to a diverse range of business clients that demand exacting performance. With more than 1,000 employees, asset management and technical support is a critical part of sustaining the daily activities of the company.
“I have been with the company for nearly 12 years and prior to HelpSTAR each office was inundated with ongoing requests,” said Mikki Witter, applications administrator for Swinerton. “We are now able to perform more efficiently with less down time, ensuring customer satisfaction, both inside and outside of our company. We couldn’t be more pleased with the service and support we receive from the team at HelpSTAR.”
Witter sees HelpSTAR 2012 as a valuable tool as the company began re-structuring its support division. Each office now reports through a web portal that is a key component of the HelpSTAR software. All requests, whether they are warranty or IT support, are logged, prioritized and tracked, effectively providing the company with an organized maintenance and response system.
“We provide our customers with the tools they need to get their work done faster and more efficiently,” said Igal Hauer, CEO of HelpSTAR. “By providing superior client consultants and customizable templates, we have seen an increase in the adoption of our software into a wide variety of corporate applications. We applaud the efforts of support teams, such as Swinerton’s, as they develop new and exciting ways to utilize HelpSTAR 2012.”
HelpSTAR help desk software is an easy-to-use service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 500 support reps servicing 100 to 50,000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft or Microsoft SQL. For more information, visit www.helpstar.com.
About Swinerton: The Swinerton Family of Companies provides commercial construction and construction management services throughout the United States and is a 100% employee-owned company. Recognized nationally since 1888, Swinerton is the preferred builder and trusted partner in every market they serve – proudly leading with integrity, passion and excellence.
For more information on Swinerton, visit www.swinerton.com.